How can we help you?
We have compiled our Frequently Asked Questions page some of the most common questions we receive on topics related to opening the account for the new customer, running or recovering a bad debt. We also answer frequently asked questions to maintain your security by explaining what an electronic statement of our partner Decision Logic is. If you do not find an answer to a specific question, please fill out our contact form or contact our customer service department at 1-800-717-1203
1. What are the eligibility criteria
A. Be 18 years of age or older, be a Canadian resident, be employed for 3 months, be paid by direct deposit into a Canadian bank account, not be on the verge of bankruptcy, make more than $ 1,200 per mon
2. How long will it take before the money is deposited into my account?
A. If your application is approved before 11 am, you should receive the money from your loan before the end of the day. However, if the transfer is made after 11 am, there may be a delay of 24 hours before the money is deposited into your account.
3. What are the reasons my loan could be denied?
A. Having unstable work, being under a consumer proposal or voluntary deposit, incomplete required documents or incorrect information, a higher short-term debt ratio, not having an excess of provisions or opposition payments of payment too high.
4. I am self-employed, am I eligible?
A. No, unfortunately. We only accept people who receive their pay by direct deposit.
5. What is an Electronic Logic Decision Record?
A. This is a safe way to receive a 90-day bank statement for reading. This system is compatible with all Canadian banks. (* this is required for new customers)
6. What happens to a bad debt?
A. You will be able to borrow within our network of lenders without credit investigation, the debt will be sent for collection (Our collection agency leaves a note in your credit file)